A leading retail group was struggling to manage maintenance across its growing network of stores. Each location used different contractors for electrical, plumbing, and building repairs, leading to inconsistent standards, delays, and rising costs. With no central oversight, small issues often escalated into expensive problems.

Keeping sites compliant and operational became increasingly difficult. Planned maintenance was reactive, communication between trades was slow, and reporting lacked transparency. The company needed a simpler, more reliable way to manage its estate.